Refund and Cancellation Policy

1. Overview

At AI Images Upscaler (Unlimited), we strive to provide the best possible service. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of our paid plans.

2. Payment Processing

All payments are processed securely through Razorpay. Once a payment is successfully processed, your job automatically moves from "Queued" to "Processing" status, and the upscaling process begins.

3. Refund Eligibility

3.1 Eligible for Refund

Refunds may be considered in the following circumstances:

• Service Failure: If the upscaling service fails to process your images due to a technical error on our end, and we are unable to resolve the issue within 48 hours.
• Duplicate Payment: If you accidentally made a duplicate payment for the same job.
• Payment Error: If a payment was processed incorrectly due to a system error.

3.2 Not Eligible for Refund

Refunds will not be provided in the following cases:

• If the service successfully processes your images, even if you are not satisfied with the results
• If you change your mind after payment has been processed
• If the job fails due to invalid or corrupted image files you uploaded
• If you selected the wrong plan
• If the job is already completed and results have been generated

4. Refund Process

To request a refund, please follow these steps:

1. Contact us at ai.images.upscaler@gmail.com with your Upscale Job ID
2. Provide details about the issue and why you believe you are eligible for a refund
3. Include your payment transaction ID or order details
4. We will review your request within 2-3 business days
5. If approved, refunds will be processed to your original payment method within 5-10 business days

5. Cancellation Policy

5.1 Before Processing

If you wish to cancel a job before processing begins (while it's still in "Queued" status), you may request a cancellation. However, once payment has been processed and the job has moved to "Processing" status, cancellation may not be possible.

5.2 During Processing

Once a job is in "Processing" status, it cannot be cancelled as the upscaling process has already begun. Refunds will only be considered if there is a service failure as outlined in section 3.1.

6. Processing Time

Refund processing times may vary depending on your payment method and financial institution:

• Credit/Debit Cards: 5-10 business days
• Net Banking: 5-10 business days
• UPI: 3-5 business days
• Wallet: 3-5 business days

7. Partial Refunds

In cases where a job has been partially processed, we may consider a partial refund based on the number of images successfully processed versus the total number of images in the batch. This will be evaluated on a case-by-case basis.

8. Dispute Resolution

If you are not satisfied with our refund decision, please contact us with additional information. We are committed to resolving disputes fairly and will work with you to find a satisfactory solution.

9. Contact for Refunds

For all refund and cancellation requests, please contact us at ai.images.upscaler@gmail.com with the subject line "Refund Request" and include your Job ID and payment details.

10. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our service after changes are posted constitutes your acceptance of the modified policy.